September 29, 2022

Helping PR pros make smarter decisions

New Look, New Features!

New Look, New Features!

Not just a new look, new features, too!

At CustomScoop, we are continually updating our system with the latest technologies and features. We understand that our clients deserve the best monitoring tools available and are pleased to unveil our new features and new look as part of our Summer 2013 release.

Our latest upgrades include: auto tagging, account information usability improvements, multiple client management, and custom reports for better communication. We invite you to explore the details of our release and look forward to any feedback that you may have.

For how-tos and shortcuts for the features in your CustomScoop account or to learn more about our product, join us for a webinar on Wednesday, June 26th at 12:30pm ET. Not a current CustomScoop client? Not a problem! Sign-up for our free trial today and try out our system to find comprehensive coverage with no obligation.

Auto Tagging

As any organized professional will tell you, labels are the foundation for keeping the right information at your fingertips. Our auto tagging feature can be used to build incredibly relevant reports and emails (e.g. grouping competitive news, industry news and company coverage) as well as intuitive charts (e.g. clips by quarter).

Account Information and the New Look

Perhaps most noticeable is our new look in your account. While it’s not the feature our developers are most excited about, we hope it provides an intuitive user experience and a visual cue to the constant improvements we make behind the scenes.

Multiple Client Management

An important feature of Team Edition, multiple client management can be used to provide a single sign-on for agencies that have client-unique accounts. For even larger agencies, it can be used to provide a focused view for teams that manage a specific client account.

Custom Reports for Better Communication

Building a report that organizes data to speak to your company’s key performance indicators in a visually appealing way can be the key to articulating your team’s value. Once built, these reports can also be used to build a better newsletter, with clips grouped and sorted for easy scanning.


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About The Author

Jennifer Zingsheim Phillips is the Director of Marketing Communications for CARMA. She is also the founder of 4L Strategies, and has worked in communications and public affairs for more than 20 years. Her background includes work in politics, government, lobbying, public affairs PR, content creation, and digital and social communications and media analysis.

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